Returns & Refunds

UK Returns are free and easy!

 

We hope you are satisfied with your purchases but if you ever need to return an item, you can do so free of charge. We promise to refund any item you return to us within 14 days of receiving your order.

 

To return your items simply follow the below steps:

1.     Repackage the item in original packaging with your delivery note enclosed..

2.     Click here and follow the steps to create your FREE returns label.

3.     Simply return your package to any Royal Mail Post Office branch and keep the receipt.

 

If you haven't got a printer don't stress! Once you’ve created your return here an email will be sent to you with an option to print your returns label or use a QR code for the Post Office to scan and print the label for you when you drop off your parcel.

 

Please retain a receipt / proof of postage from your local post office as we may require the tracking number.

Please allow up to 5 working days for your return to be processed. A full refund will be issued excluding the initial delivery charge incurred.

 

International Returns

 

You can return any items within 28 days of receipt, unfortunately the returns will be made at your own cost.

 

To return your items simply follow the below steps:

1.     Repackage the item in the original packaging with your returns form enclosed. You can download your returns form here.

2.     Cut out your returns label, attach it to the front of your parcel and affix a stamp, ensuring any original delivery labels are covered.

3.     Simply return your package to any local Post Office branch and keep the receipt.

 

Please retain a receipt / proof of postage from your local post office as we may require the tracking number.

Please allow up to 10 working days for your return to be processed. A full refund will be issued excluding the initial delivery charge incurred.

 

Exchanges

Unfortunately, we do not currently accept exchanges. You can return your item to us for a refund, and place a new order to get the item of your choice.

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